Management Information

Discover the Astonishing Power of Words Today!

Picture all the people you know who are dynamic, successful and self-confident. The ones who are the stars of every gathering.

Is Your Business A Dysfunctional Family?

The other day I brought my mother into an appliance store to purchase a television. By the time we left with her new television, she was completely disgusted.

Which ITIL Process Should We Implement First?

The following question is usually debated a lot amongst IT managers. "With which process should we start when implementing ITIL?" Everybody has their own views, but here are my takes on it.

Action Learning: Its More Than OJT

For centuries companies have used on-the-job training (OJT). OJT works because it follows much of what we know about adult learning theory.

IT Expenditure - Why Businesses Spend Huge Amounts on Ineffective IT Investments

Another IT White Elephant!It seems that almost every day we read in the newspapers about another hideously over budget IT project that doesn't achieve its expected benefits. The ones we read about are usually major multi-million pound projects in the public sector, however this is only the tip of the iceberg.

Know the Source of Business

One of the first questions we ask a prospect or new client is, "How did you get the business you have so far?" Some can answer exactly. Others aren't as certain.

The Cheapest, Forget It !

Wouldn't it be great if we got get the cheapest price on everything. I know I wouldn't want it.

Manage Your Time - Save Your Business.

If you work from home, chances are you already know that you're really pulling "double duty". You probably work on your business while doing the laundry, corralling the kids, or fixing dinner.

Sending Documents Through Email? Dont Get Burned by Metadata!

During a recent seminar I gave located in the suburbs of Philadelphia, I discussed something called, "metadata". When I asked whether anyone ever heard of metadata, I was confronted with blank stares.

Jack Welch--Success Is Getting Back Up on the Horse

A few months ago I had the opportunity to spend a few minutes with Jack Welch, past CEO of GE. A fantastic opportunity.

Are You A B.O.S.S. -- Boisterous, Omnipotent, Self Indulgent, Sociopath

Boisterous, Omnipotent, Self- indulgent Sociopath. Avoid the B.

HRM: Contributing to Well-being or Ill-being at Work?

If you were to take the people out of an organisation you would be left with some stock and machinery that would be of little value, and possibly some property. It is the people that make an organisation function, so having the people functioning to the best of their ability must surely be best for an organisation.

Avoid These Seven Deadly Dangers Of Outsourcing

Here are seven dangers of outsourcing your software development. They become deadly if your career or entire company depends on the timely release of your software.

An Original Perspective on Waging Conflict as a Way to Promote and Restore Self-dignity

Conflict is a fact of life for all of us, but too many painful consequences are generated by avoiding or managing it in the wrong way. When we deal with everybody else day after day in any capacity as leaders or team managers, is inevitable that we will be personally confronted with conflict.

Employee Retention: Its a Changing Game

As a management consultant, I have seen some poorly conceived retention policies at otherwise well-run companies. The philosophies underlying these policies lack some basic knowledge of two things:1.

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My Companys Leadership Sucks!
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Why I always Keep my Promises
Integrity is very important to me, and I try hard to 'do unto others as I would wish them do unto me'. It hasn't always worked that way for me though.

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Balancing Power in Outsource Contract Agreements
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Lower the Bar
"Nothing great was ever achieved without enthusiasm." Ralph Waldo EmersonI'm so excited.

Three Ways to Transmit Loud and Clear
The heart of a fool is in his mouth, but the mouth of a wise man is in his heart. --Benjamin FranklinHow often have you said something that you thought was perfectly clear, only to find out later that the receiver had taken it in exactly the wrong way? A boss's ability to communicate well with direct reports depends on the capacity to transmit meaning between people through the use of words.

Hold Your Applause!
It's amazing what you can accomplish if you don't care who gets the credit.�� Harry S Truman President Truman had decided that Secretary of State, General George Marshall's name should be attached to his plan for massive European relief following World War II.

Magnificent Meetings - 5 Tips for Success
Your impact at meetings will determine in a big way how well you do in your career. In other words you will rise as high as your communication skills will let you.