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Management Information
How Your Feelings and Those of Your Employees Can Make The Difference
How we feel is really more important than what we know. This is because how we feel plays a bigger role in our behavior than knowing what we should or should not do.
Important Communication Tips For Managers
The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay.
Supervisor-Employee Relations: Tips For Managers
Supervisor-employee relations are a critical part of a work place atmosphere and promoting productivity and cohesiveness. The following tips address these issues:1.
Pricing Strategy for Retail Flower Shops
When you create your profit and loss statement to assess the health of your business, you will see:Sales minus Cost of Goods Sold equals Gross Profit.You pay for all of your expenses with the gross profit.
Assertiveness Helps Accomplish Everything
When trying to get something accomplished, assertive behavior is the most effective. Although other methods may accomplish the intended ends, the alternatives imperil our own rights or those of others, creating conflict and building mistrust into relationships.
Budgets!
Budgets! There I've said it. For some the most hated and feared word in business.
The How-Tos of Firing Incompetent Employees
CATEGORIES OF OFFENSES: Most organizations have two categories of offenses in their policies. One category is for flagrant actions which are cause for immediate termination.
Poor Employee Performance: How to Deal
KEEP WRITTEN RECORDS: "Document !Document! Document!" Keep a record of periodic performance reviews, incidents of unsatisfactory performance, conferences where warnings are administered or terminations are announced. Issue warnings and terminations in writing as well as verbally.
Problem-Solving Success Tip: Look For Sponsors And Solution Owners
Look for sponsors and solution owners rather than problem owners.Everyone participating in the situation owns the problem, like it or not-and nobody likes it.
Group Decision Making : Are the Decisions Really Made by the Group?
GROUP DECISION-MAKING: Many managers feel they are well-versed in areas of group effort, such as problem-solving, goal-setting, and action planning. Frequently, however, the implementation of such techniques never seem to get beyond the initial stage.
Is Your Employee Newsletter Management Propaganda?
It should not be. If it is an effective newsletter, it will serve the needs of readers (employees) as much as it serves the needs of the publisher (management).
Have You Fixed the Broken Window?
Left alone it doesn't take long for a building with a single broken window to rapidly become a building with many broken windows. Fixing problems when they are small will prevent them from developing into larger problems.
Your Company Without Training - Any Questions?
Okay, be honest!Are you guilty of sticking in a few boring videos and calling it training?Do you send in your department heads to deliver a few, rushed, canned presentations and call it orientation?Are you then surprised when your new employees don't live up to your expectations, and your employee turnover numbers keep rising?What if you took the time and money that you spend on employee recruitment and put it into employee training? Would it make a difference? Would it be worth the effort?You Bet it Would!!Take, for instance, The Container Store, who has made the top of Fortune magazine's "100 Best Companies to Work For" list for the 6th year in a row! In an employee's first year they offer over 241 hours of training, far exceeding the training hours offered by other retail stores. In the next 18 months they are slated to open 5 more stores, creating over 6000 more jobs!More impressively, the retail industry averages 150% employee turnover, but The Container Store averages only 25%!!Learn also, from ACTS Retirement Life Communities, a Continuing Care Retirement Corporation, based in Pennsylvania with additional locations in Florida, Georgia and North Carolina.
The "Better People" Fallacy
It's easy enough to convince your own staff that better people will prevail, even against the odds. It's what they want to hear.
The "Better Product" fallacy
Another fallacy ingrained in the minds of most marketing managers is the belief that the better product will win the marketing battle.Behind the thinking of many marketing managers is the thought that "truth will out.
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The "Better People" Fallacy
It's easy enough to convince your own staff that better people will prevail, even against the odds. It's what they want to hear.
Know the Source of Business
One of the first questions we ask a prospect or new client is, "How did you get the business you have so far?" Some can answer exactly. Others aren't as certain.
Indiscretion Can Kill Your Business
The quickest way to cancel out all the thought, work, energy, time and expense you've poured into promoting your business is with indiscretions. I'm not talking about giving your clients' confidential materials to their competitors, though that certainly will kill your business I'm talking about the indiscretions that leak out of your mouth, such as: Those inappropriate responses to anyone and everyone within earshot when you are dog-tired and have been up all night trying to meet a deadline.
Todays Employees and Their New Needs: What You Need to Know
Today's employees are not only interested in security or in pay and fringe benefits. They are often placing increased value on being recognized and involved in reaching personal growth goals.
Saying One Thing, Doing Another...
This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience.
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Mantra for Managers
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Keys to Feeling Powerfull In An Uncertain World
Life has always been full of uncertainties. Over the last several years with downsizing, bankruptcies, scandals, crime, the economic environment, and the threat of war, people are feeling power-less, fearful, and stressed about their present and future lives.
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Influencing Change - A Guide for Sellers, Coaches, and Supervisors
When people or groups make a decision to purchase something, they go through the same decision cycle that an individual goes through to decide upon a personal change, or an employee goes through to change behaviors at a boss's insistence.Until now, our communication rules have assumed that when we kindly or persuasively offer others good information that could solve problems and achieve successful results, or coach them toward making a much-needed change, or even just pitch a product they sorely need, we can expect a positive reception.
Empowering Others - Giving Them Some Control
It's been a pretty good weekend around the place - not done a lot, but I have done what I've wanted to do - and that makes the difference.I changed my role when I first left the employed world.
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