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Management Information
ISO 9001 Okay Now You Have It How Do You Market It?
Marketing ISO 9001 2000.Lately we've been seeing a lot of press releases from wineries and suppliers touting their ISO certifications.
ISO 9001, What Next?
The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a way of life for the global business community, ISO-14000 is almost ready to debut with its own set of standards for voluntary environmental compliance.
Hiring Tip -- Picking The Best Candidates
I often hear leaders from all types of organizations ask questions about hiring the right person. Their questions usually sound like these:? What if their resume looks great but they have a bad attitude?? What if they put on a good act and then don't work hard?? How can I tell how they will perform after I hire them?A great way to answer these questions starts with a well-defined interview process.
Leading Bad Actors To Be Good Performers
A successful leader told me, "The biggest challenge I've had in my career is dealing with bad actors. Brent, do you have tips on how to do it?"First, before we can deal with "bad actors", we must define the term bad actors.
Protect Your Organizations Proprietary Information
The other day one of our overseas clients called in a state of near panic, to ask a question. At issue was whether they had unwittingly violated U.
Invoice Factoring for Goverment Vendors
Assignment of Claims Act of 1986"..
Creativity and Innovation Management in Conservative, Staid Organisations
Conservative and staid organisations generally have a harder time implementing creativity and innovation into their day-to-day work processes and people. Leaders may want to capture the benefits of creativity and innovation, yet there may be relevant and almost contradictory issues that they have to deal with, including:a) It may be that a conservative culture is desirable (may result in a greater fit with the client base, for example).
Real Costs in Distribution and What it Means To Your Company
Ever feel that all the lawyers in thh Country need to give their lives up for our freedom, by exiting the planet forthwith? Yes, me too. In an article in CCJ-Commercial Carrier Journal entitled "Ticking Away" The Insurance Time Bomb.
The Four Key Steps In Hiring And Keeping Top People
"When you hire the best, the rest is easy!" We have heard this phrase many times, but how do we put this concept into action? We know that hiring the best people is vital to the success of your business, especially for fast growing businesses. And certainly, your customers have high service expectations.
How To Manage A Difficult Employee
Having to manage a difficult employee is never fun and can be the most challenging part of your responsibilities as a business owner/executive. While never easy, this article will address a step-by-step way to consistently and confidently handle the most challenging employee situations.
How To Hire Superstars
Can a person's behavior and values really determine if they will be a future SuperStar for your company? If you knew the formula for hiring SuperStars and could cut your recruiting costs in half, would you start today? This article outlines three simple but critical steps for adding structure to your hiring process and raising your level of success.Strengthening the interview process: Prepare a consistent written interview game plan, to be used by each person conducting the interviewing for your company.
Factoring Financing: How to Grow Your Business Without Debt or Loans
What is factoring?Accounts receivable financing, also known as factoring, is a powerful financial tool that has fueled the growth and success of a number of companies. Factoring enables companies to capitalize on their unpaid receivables by selling them to a factoring company for immediate payment.
Five Ways to Increase Profitability By Doing The Right Thing
1. Base your business in the Magic Triangle.
Understand What Flows Through Your Business to Find Improvement
I remember once seeing a cartoon which showed two people working a counter. On the wall behind them was a sign which read, "Quality Work, Low Price, Fast Service - Pick Two.
To Thine Own Self Be True--Its Better for Business: What Arthur Andersen Would Say to His Company
As a child, you probably heard, "to thine own self be true." But what does that really mean? When the newspapers are full of cheating and lying business owners, politicians, and academics, does it really make sense to maintain your integrity?To me, the answer is a clear, unwaffling YES! Without your integrity, you really don't have a business or a career--just a waiting game until you world comes crashing down around you.
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The Leaders Fallacy May Be Howard Deans Undoing
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Management Training: Are You Satisfied With The Results?
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Is Your Business Ethical?
Ethics - in a profession or trade - is that branch of philosophy which studies the principles of right and wrong in human conduct.Is your business ethical?What I mean is "Does your business do the right thing when faced with that decision?" It's a simple question, which many businesses struggle with.
Can You Sleep While The Wind Blows?
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Getting Software Developed for Your Business
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Performance Evaluations Can Be Beneficial
THE PERFORMANCE REVIEW MEETING: It's a fact - most supervisors and employees have negative feelings toward performance appraisals and appraisal interviews. It's often necessary to shift people's thinking from the perception that the interview is a time of judgment to the perspective that supervisors can provide support and direction to employees who want to improve their productivity and be involved in the process.
What to Ask When You're Invited to a Meeting
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Why Businesses Need to Start Nurturing Collective Wisdom
COLLECTIVE WISDOM CAN BE AN effective tool for solving the problem of knowledge deficit, or the underutilization of organizational knowledge. If you are a small, medium or large business, and you don't have a method in place for harnessing and managing your organization's collective knowledge, you may be losing opportunities for significant revenue enhancement.
Tales from the Corporate Frontlines: A New Managers Tale
This article relates to the Manager/Supervisor competency, commonly evaluated in employee satisfaction surveys. This competency evaluates an employee's feelings regarding their direct manager or supervisor.
Tales from the Corporate Frontlines: Training is in the Eye of the Beholder
This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce.
Implementing Change
There are different reactions that individuals experience during time of change. Understanding the emotions of an individual may better help them get through the period of unexpected change.
Saying One Thing, Doing Another...
This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience.
Factoring Financing: How to Grow Your Business Without Debt or Loans
What is factoring?Accounts receivable financing, also known as factoring, is a powerful financial tool that has fueled the growth and success of a number of companies. Factoring enables companies to capitalize on their unpaid receivables by selling them to a factoring company for immediate payment.
Have You Always Thought That The Best Ideas Come From Research Or Management? Think Again
Many entrepreneurs and chief executive officers are unaware that there are many factors that put ordinary workers at a great advantage over R&D and management when it comes to generating useful improvement ideas and even new products ideas for a corporation.The people in research are usually hindered by the fact that it is difficult for them to stay in touch with the day to day running of the business and the problems that arise.
The Survey Feedback Process for Organizational Development and Change
THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are seeking information about obstacles to productivity and satisfaction in the workplace. Survey feedback is a tool that can provide this type of honest feedback to help leaders guide and direct their teams.
Coaching Can Get The Boss In Shape
Who tells the boss that they can improve their management or leadership? How do they look at themselves objectively and identify what areas they can improve and the benefits of doing so?These days many people have become more aware of the need to look after their bodies and their health. Not only do many join gyms or start participating in sports regularly - a number are using personal trainers.
4 Steps to Success In Life, Business, The Universe And Everything
Everyone wants to succeed in life. And no one starts a business of any sort, on-line or off-line, wanting to fail.
Lets Flourish and Prosper!
Some say that in business as in sex: if it is good, it's great and if it is bad it's still pretty good. This does not happen to be true.
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