Management Information

Best Practices Plan: Dissemination of a Great Idea

Good news spreads quickly News of the invention of the wheel must have traveled in every direction as quickly as horse or camel could run. Those who learned of its advantages over the litter and the sledge adopted it right away.

Building Bridges of Communication

Building a 'bridge of understanding' between parties is fundamental if your business communication is to succeed. If you are a consultant to a client, or a salesperson attempting a closer relationship with your customer, here are five techniques that help achieve just that.

The Seven Essentials of Business Communication

There are seven essential elements to successful business communication:StructureClarityConsistencyMediumRelevancyPrimacy/RecencyPsychological Rule of 7±2If you are going to communicate effectively in business it is essential that you have a solid grasp of these seven elements.So let's look at each in turn.

Minimising Conflict With Effective Communication

Did you know there are 5 types of communication that lead to conflict? Let's look at them..

Assertive Communication - 6 Tips For Effective Use

What IS assertive communication? Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others.

The Power in Praising People

One of the keys to success is to have successful relationships. We are not islands and we don't get to the top by ourselves.

Finding the Right Way to Motivate Your Employees

Fear, Incentives and GrowthZig Ziglar says that there are three main ways to motivate people in general and employees specifically. They are fear, incentives and growth.

Managing Workplace Conflicts

Kinds of Workplace ConflictsLet's start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace.

Increasing Employee Retention Through Employee Engagement

You've seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason.

Examining the Relationship Between Employee Satisfaction and Customer Satisfaction

Researchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability.

3 Innovation Keys - Do Your Innovative Efforts Need More Power?

Recently, I attended a webinar with nearly 400 other Chief Learning Officers - during one polling period, we were asked what primary driving force pushes organization-wide or individual innovation - the majority agreed that leadership is that force.Indeed, those CLOs agreed innovation was the most important quality their organizations desire in teams, individuals and leaders.

Can You Sleep While The Wind Blows?

Let me repeat a story I heard many years ago that has stuck with me throughout my life. The lessons from this fable are many and have been applied to a variety of areas of my life.

Three Professional Services Resolutions for 2005

With client expectations higher than ever before, and the gradual industry recovery ahead, consulting firms will need to focus more than ever on carefully identifying and serving the right clients.Based on a recent interview with Brad Smith, VP of Research at Kennedy Information Inc.

Five Strategies for Profitable Services Growth

In today's era of Professional and IT Services competition and consolidation, some small to medium-sized companies are proudly delivering 20%-50% annual growth.Unfortunately, the vast majority of firms have experienced two consecutive years of fee erosion, commoditization, client defection, and company identity crises.

Why Management Kills Creativity

Ten or so years ago, an international consultant, specializing in employee involvement and team development, published a story relating to workplace communication that is heartwarming and damning at the same time. In 1981, Peter Grazer was working as the project engineer on a construction project to modernize a silicon manufacturing facility in St.

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Is Busyness Affecting Your Business?
I'm too busy; I'd love to but I'm very busy; I'll get round to that when I'm not so busy.How often have you said any of those phrases? How many times a week do you hear someone else say those phrases? They're very common and busyness seems to have become a way of life for many people.

Business Knowledge Management
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1. Trust no one.

Knowledge Management - Leadership Behaviours Which Encourage Knowledge-Sharing
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Human Resource Employee Risk Profile - Management Risks Explained
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Delegating Responsibility
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How to Leverage Your Strengths for Peak Performance
Ask almost any business leader how to most effectively develop people and build teamwork and you'll hear, "tap into employees' strengths." Yet when it comes to their own careers, many managers still focus the majority of their personal development efforts on shoring up areas of weakness.

Productive Meetings: How to Make Your Meetings More Productive
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Efficiency Around The Office
Nearly every office, be it commercial or home-based, may have areas of inefficiency that can be improved upon. We are not talking sales figures or profit margins or budgets, but inefficient waste and resource management.

Creativity and Innovation Management - Idea Progression
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Managing After Downsizing
So, you survived the downsizing. Your company did something that will probably show minimal, if any, return -- and will make your job as a manager a living hell.

The Leadership Imperative: Making Your Leadership Your Life
Nearly all leaders I've encountered are underachievers. They're getting a fraction of the results they are capable of.

Training Managers and New Trainers
Training managers use many of the same interpersonal and analytical skills that other types of departments use. In particular, they need to be good communicators, and highly skillful in interpersonal relations.

Collaboration: 3 Keys to Keeping Your Documents from Getting Lost in the Shuffle
Often, collaborating documents in a team or in a business can feel like a complex sports play gone wrong. The ball gets passed off to the wrong person, dropped, or even lost.

The Golden Key to Meeting Success
We all attend many meetings. I'm sure you have been to some great meetings and some poor ones.

Focus Leads To Nonprofit Success: Is Your Organization Rowing or Drifting
Picture yourself standing on the bank of a river watching a rowing competition. Carefully watch the crews.

5 Steps to Continuous Process Improvement
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Crisis Management Essentials - How to Communicate Effectively During a Crisis, Emergency or Disaster
A crisis, emergency or disaster can happen at anytime and anywhere.Just ask the residents of Darwin in Australia's Northern Territory.

Change Management: Getting Everyone on Board the Change Train
How do you get everyone on board the change train that is gaining speed and heading out of the station? How do you get your people to, not only go through the motions, but also actually "buy into" the changes that are necessary? People's resistance to change is not entirely irrational; it stems from good and understandable concerns. Here are the six most common reasons people resist change and tactics to convert this resistance to commitment.

What Every Manager Should Know About How to Conduct Successful Meetings
Do you announce a meeting and find either no one shows up on time, they come with their own agenda, or the meeting goes on and on? If this is true in your case, then worry no more.Here are six steps to help you develop successful meetings:1.